⚠️ What went wrong
We disclosed his special needs in advance — the support never came
Before our son started, a UK specialist service set out, in writing, the support he
needed in school. The left column below summarises that assessment. The right column is our own
account of what we experienced being delivered. The right column is our experience and opinion,
based on our children's reports and the notes we kept at the time.
Reduced cognitive load & processing time
What the assessment said he needed
Structured instruction, extra time, and reduced emphasis on speed.
What we experienced
Time-pressured, rapid worksheet completion; short windows to answer; answers written on the
board before he had understood.
Repetition & visual, sequenced instruction
What the assessment said he needed
Repeated instructions, visual supports, and tasks broken into clear steps.
What we experienced
Topics covered "very lightly" then moved on; limited chance to question or develop
understanding; curriculum experienced as rote.
Proactive emotional regulation
What the assessment said he needed
Regular movement breaks, a calm space, and a pre-agreed regulation plan.
What we experienced
Breaks cut short for concert practice; regulation tools discouraged; no regulation plan put
in place.
A trusted, non-punitive environment
What the assessment said he needed
A trusted adult, brief check-ins, and the avoidance of punitive responses.
What we experienced
Public correction and conduct-point deductions — despite our specific written request to
avoid them — and seating alongside disruptive pupils.
A manageable, relevant workload
What the assessment said he needed
Homework to consolidate learning and support enjoyment (in line with the school's own
policy).
What we experienced
Heavy daily homework and constant testing; 63 pages set over Easter; much of it generic
worksheets unrelated to lessons; parents re-teaching for hours.
His needs known to, and used by, classroom staff
What the assessment said he needed
Assessed-needs information understood and acted on by the people teaching him.
What we experienced
We re-sent his special-needs form to the class teacher on 31 March "in case it hasn't been
shared"; no adjustment-planning meeting was ever convened.
The two failures we keep coming back to
The school's own special-needs policy says that, when a child with a disability is admitted, the
school will arrange a meeting with the parents "to discuss the disability; its effect on the pupil;
and the measures and adjustments agreed... so as to not place the pupil at a substantial
disadvantage." On our account:
- No adjustment meeting was ever held — even after we asked, on 10 March, for a
meeting about our son's settling-in.
- None of the recommended adjustments was put in place — not the repetition and
visual supports, the sequenced tasks, the extra time, the movement breaks, the calm space, the
regulation plan, or the trusted check-in adult.
The school's policy contains a clause saying its obligations "are not unlimited" and that it
can't be held responsible for refusing further adjustments once reasonable ones "have been agreed
and implemented" but are "found to be insufficient." In our view that clause can't help here: on
our account, no adjustments were ever agreed or implemented in the first place, so
there was nothing to find "insufficient."
The wellbeing & behaviour concerns we recorded
Beyond the special-needs issues, these are concerns we noted at the time, affecting both children.
They are our account, drawn from our children's reports and our contemporaneous notes, and we
raise them as matters we believe warrant scrutiny.
- Collective punishment A whole group reportedly penalised over a test result below 70%.
- Public correction & exclusion Our son made to sit out and watch a music lesson, which he
found humiliating; pupils' names written on the board for not completing homework, with conduct
penalties applied.
- Pressure-based reward & sanction Repeated "Star of the Week" awards to the same children;
conduct points deducted because our son "missed a question"; and a reported threat to deduct 200
conduct points (against a balance of 55) over regulation cards he was using to cope.
- Homework quality & pressure Homework dominated by generic worksheets with little relation
to lessons; constant testing; work at times completed by copying rather than understanding.
- Loss of breaks Breaks — a documented regulation need for our son — cut short for concert
practice.
- Statements by staff A music teacher reportedly telling pupils "I used to hate you, now I
love you," and recounting a difficult personal childhood as a way of controlling the class; pupils
reportedly told the school was "23 out of 30" on a league table.
- Climate A strong emphasis, as we experienced it, on authority, obedience and rigid
compliance; and a class dominated by a single nationality and first-language group, at odds with
the international, English-medium environment we had understood we were choosing.
- Impact on our younger son Not feeling acknowledged, struggling under performance pressure,
and — of particular concern — not feeling comfortable asking to use the toilet, and so withholding,
with a physical impact at home.
To be clear. We are not, on this page, alleging unlawful conduct or naming
anyone. These are the things we observed and recorded as parents, and the gap we experienced
between what our son's assessment said he needed and what we saw delivered. We share them so other
families can ask their own questions.